At Best Buys Furniture, we are committed to delivering quality products and outstanding service. Please review our policy carefully before making your purchase.
Eligibility for a Refund/Return:
- Condition: To be eligible for a refund or return on eligible items (excluding furniture), the item must be in the same condition you received it – unused, with all original tags, and in its original packaging.
- Time Frame: Requests must be initiated within 7 days from the date of purchase.
- Documentation: Please have your receipt or proof of purchase and a valid ID available when making your request.
Important Notes:
- Furniture Sales: All sales of furniture are final and cannot be refunded.
- Change of Mind: We do not accept returns or refunds based solely on a change of mind.
- Due to the size and nature of our products, please be sure of your purchase before finalising it.
- Prior Approval: Items sent back without first requesting a refund or return will not be accepted.
- Delivery Fees: Delivery fees are non-refundable.
- Non-Returnable Items: Some items, such as clearance products, mattresses, ex-floor stock, and others, may not be eligible for return or exchange. Please review product details carefully before purchasing.
- Fit Guarantee: We do not issue refunds if the item does not fit into your property. Please ensure that the item will suit your space prior to purchasing.
Need help?
If you believe your item meets the eligibility criteria (for eligible non-furniture items), please contact us at:
[email protected]
We appreciate your business and are here to help with any questions or concerns you may have regarding your purchase.