At Best Buys Furniture, we are committed to delivering quality products and outstanding service. Please review our policy carefully before making your purchase.
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Eligibility for a Refund/Return:
- Condition: To be eligible for a refund or return on eligible items (excluding furniture), the item must be in the same condition you received it – unused, with all original tags, and in its original packaging.
- Time Frame: Requests must be initiated within 7 days from the date of purchase.
- Documentation: Please have your receipt or proof of purchase and a valid ID available when making your request.
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Important Notes:
- Furniture Sales: All sales of furniture are final and cannot be refunded.
- Change of Mind: We do not accept returns or refunds based solely on a change of mind.
- Due to the size and nature of our products, please be sure of your purchase before finalising it.
- Prior Approval: Items sent back without first requesting a refund or return will not be accepted.
- Delivery Fees: Delivery fees are non-refundable.
- Non-Returnable Items: Some items, such as clearance products, mattresses, ex-floor stock, and others, may not be eligible for return or exchange. Please review product details carefully before purchasing.
- Fit Guarantee: We do not issue refunds if the item does not fit into your property. Please ensure that the item will suit your space prior to purchasing.
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Need help?
If you believe your item meets the eligibility criteria (for eligible non-furniture items), please contact us at:
[email protected]
We appreciate your business and are here to help with any questions or concerns you may have regarding your purchase.